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FAQ: What can I do for you?Home >> FAQ: What can I do for you?
FAQ

Why do you place the order to KingKara Group?

KingKara Group (HongKong) Limited. invested in wood building materials, healthy water ionizers, and metal display racks for years, and now open Momma and Baby products as the future direction of the enterprise. With best cooperation and services spirit, we are looking for friendly and longtime cooperation partners in different countries.


How to place an order to KingKara Group?

First, we will check what products you want. After details are confirmed, proforma invoice will be sent to you with our bank details. After getting your deposit, we will start the production. Finally,the order will be shipped to you after we getting your balance payment.

Does KingKara Group accept small orders?

Yes, KingKara Group accepts small orders or sample orders. Even the quantity is only 1pcs.

Does KingKara Group accept OEM orders?

Yes, any OEM orders are accepted. Welcome your own design with optional colors. We would like to make the products to fit your exact needs!

How to order samples from KingKara Group?

After samples details are confirmed, we will send you sample invoice with our bank details immediately. Usually samples will be sent out in several working days after we get the sample payment. 

Does KingKara Group provide free samples?

Sometimes, we provide free sample to some qualified customers or old clients. However, customers should afford the sample delivery cost by themselves. For free samples, please contact us by mail.

What is the payment term of KingKara Group?

Usually we require 40% deposit and the balance before shipment. If the total amount of the order is less than USD1000, we hope 100% payment in order to save bank fees.
After your payment, please send us the copy of bank slip. We will check with our bank and start the production as soon as the payment arrive our account.

How to pay to KingKara Group?

For small orders or sample order, please send the payment via Western Union.
For big orders, we would like to recommend T/T (Telegraphic Transfer).
For detail information of Western Union or our bank details, please send email to us.

What is the production time?

Sample time is 7 working days after we receiving the sample payment or depending on our production. Large order will cost 30 working days for production after we receiving the deposit or depending on our production.

How to ship your order?

If the order is urgent and the products do not too big or too heavy, the order or samples can be sent by air or express. We can quote you price with delivery cost for your reference. If you already have account with international couriers such as DHL, UPS, TNT, etc. you can offer us your account NO. We will send the order under your account.
Usually we send the orders by sea. It will be much cheaper. We are pleased to quote you price with delivery cost. Or you can choose to use your own forwarder if full payment done before the ship.

How to track your order during shipment?

If products sent by international couriers, KingKara Group will send you tracking NO. You can check the products status on couriers' website. If products shipped by sea, we will offer you bill of lading. You can check with your shipping agent.

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